Practical action during an electrical emergency
Telephone assessment first
We ask focused questions so you can take safer steps while attendance is arranged.
Faults isolated methodically
We test affected circuits rather than repeatedly resetting protective devices.
Charges stated clearly
The minimum call-out charge is £60 plus VAT, with repairs based on findings.
Call when an electrical fault cannot wait
Loss of power, sparking accessories, exposed wiring or a burning smell needs calm action, not hopeful use of the reset switch. Our emergency electrician call-outs are available 24 hours a day, seven days a week in Newtownards. Call us first so we can ask what happened, which circuits are affected and whether there is visible damage. We can then give immediate safety guidance where appropriate and prepare for the fault described. Do not touch damaged electrical parts or keep resetting a circuit that repeatedly trips.
First make it safe, then plan the repair
On arrival, we inspect and test the affected installation, isolate the fault and reduce the immediate electrical risk. Sometimes we can complete the permanent repair during the visit. In other cases, making the installation safe is the responsible first step, followed by a clear repair plan and quote. The minimum emergency call-out charge is £60 plus VAT. Further work depends on what testing uncovers on site, so we explain the fault and available next steps before moving beyond the immediate attendance.
Frequently asked questions
What should I do if I smell burning near electrics?
Call us and keep away from the affected fitting or equipment. Do not touch damaged parts or repeatedly switch the circuit back on. If it is safe and you know how, isolate the relevant supply, then follow the safety guidance given during the call.
Does an emergency visit include the full repair?
It depends on the fault, access and parts required. We first diagnose the problem and make the installation safe. If a permanent repair cannot sensibly be completed during that attendance, we explain what remains and provide a clear next step.
How much is the emergency call-out charge?
The minimum emergency call-out charge is £60 plus VAT. The final amount depends on the fault found and any work required beyond attendance and diagnosis. We explain the findings and repair options once we have tested the affected installation.